Terms of Service:
EDUTORA Online Language Learning Center (“us”, “we” or “our”) operates on behalf of edutora.com website (hereinafter referred to as “the Website”). The terms of this Public Agreement (hereinafter referred to as “the Agreement”) are intended to regulate the relationships with customers and may be updated by edutora.com at its sole discretion.
1. Key terms used in the contract
Public Contract – A contract between EDUTORA and the Client to make payments for the use of the Site and the Services provided. User or Customer (hereinafter referred to as “You”, “Your”) is an individual, who has entered into a Contract with EDUTORA for the use of the Site, the use and the payment for the Services provided by the Site in accordance with its terms and conditions.
2. General Provisions
2.1 Complete and unconditional consent to this Agreement shall be deemed to be the User’s registration, testing and payment of the Website. User acceptance of all terms of this offer is equivalent to signing the Contract.
2.2 This Public Agreement may be amended and updated periodically by EDUTORA at its sole discretion. Further, when using any portion of the Services, you agree to be bound by the published terms and conditions applicable to those Services, which may change from time to time. EDUTORA may send you notices of changes to the Site or the Terms of Service by using the available electronic communications tools. EDUTORA may provide translations into the Armenian version of the Terms in other languages. In case of any discrepancies in the Armenian version of the Terms and the translations in other languages, the Armenian version of the Terms shall prevail.
2.3 By signing this Agreement, the User confirms that he is fully aware of the terms of use of the Website and the services provided, and that these terms are fully understandable and acceptable to him, and that the services provided by this Agreement are in the best interest of himself/ herself or the person he/she represents, and do not in any way infringe upon his/her rights and legitimate interests or the ones of the persons represented by him/ her, nor do they cause any harm to the foregoing persons.
3.EDUTOR’S RIGHTS AND OBLIGATIONS
3.1. EDUTORA has the right to:
3.1.1. Reject User Transaction if you have reasonable doubts about the legality of User actions.
3.1.2. After posting a message on the site, unilaterally modify the provisions of the Public Contract.
3.1.3. Replace the teacher with another qualified teacher during the course.
3.1.4. Develop an individual curriculum after meeting with the Specialist, taking into account the learner’s age, purpose of study, etc.
3.1.5. If the student discontinues the course prematurely, if it has occurred after 3 lessons, consider the course complete and properly delivered, with no refund.
3.1.6. To improve the quality of the services provided, videotape the entire lesson.
3.1.7. Involve third parties in the performance of its obligations under the public contract at its own expense and at its discretion.
3.1.8. Enjoy other rights provided by Public Contract and RA legislation.
3.2. EDUTORA is obliged to:
3.2.1. Provide the User with an unobstructed access to the Website.
3.2.2. To provide the User with information about the services provided by edutora.com within the scope of the operation system.
3.2.3. Inform the user of any occurrences, changes or deletions that are essential to the performance of the Public Contract.
3.2.4. Provide quality courses in case of problems with the Internet, replace the missing class.
a. If it has been interrupted for up to 10 minutes, replace the entire lesson.
b. If the lesson is interrupted after 10 minutes, the time is fixed at the time the lesson is interrupted and the remaining time is elapsed during subsequent lessons.
4. User rights and responsibilities
4.1. The user has the right to:
4.1.1. Access all the services available on the Site in accordance with the Site Terms of Use.
4.1.2. Send complaints online by email at the Feedback section of the Website.
4.1.3. Make recommendations on the quality of services provided within the Public Contract.
4.1.4. Replace the missed lessons (up to 40 days for 12 lessons, 36 days for up to 100 days), if notified in written form at least 24 hours prior to the scheduled lesson, about missing the lessons, agreeing with the organizers on the date of the next lesson beforehand.
4.1.5. Regardless of further pricing changes, continue his/her studies at the cost that he/she paid previously until the end of the course.
4.1.6. Cancel the classes ahead of time, if it happens up to 3 lessons includingly (in this case each class is charged at the cost of a single class), and the rest of the money will be refunded in 15 working days. In case of early cancellation after 3 lessons, the entire course, for which the payment has already been made, is considered complete and properly served and no refund will be made.
4.2. The user must:
4.2.1. Properly fulfill the obligations set forth in the Public Contract and the Website.
4.2.2. Provide EDUTORA with reliable personal information and data necessary to use the Services under the Public Contract.
4.2.3. Follow the terms of use while accessing the site and services.
4.2.4. Before taking the course, complete a test to determine your language proficiency.
4.2.5. Attend classes according to a pre-arranged schedule.
4.2.6. At least 24 hours before the scheduled lesson, notify the organizers of the lesson to be skipped, otherwise the absence will be considered disrespectful and the lesson provided.
4.2.7. Maintain a code of ethics during the lesson, exhibit proper conduct, or the student will be removed from the course without paying back the fees.
4.2.8. Inform the organizers if the teacher has not contacted him/her at the appointed time.
4.2.9. Do not exchange personal information with the teacher, otherwise the course will be terminated without the right to replace the lesson and refund.
4.2.10. Make the payment before the start of the basic course at the amount indicated on the website via ————–payment systems.
4.2.10. Strictly observe the confidentiality of information disclosed and exchanged within the framework of a Public Contract, otherwise it will be held liable in accordance with the procedure established by the RA legislation.
5. Intellectual Property Rights
5.1. The User acknowledges and agrees that all materials on the Site (with the exception of customer comments), including (but not limited to) texts, applications, graphic or non-graphic images, recordings, music, videos, interactive features and the like (hereinafter referred to as Materials), as well as its trademarks, service marks and logos (hereinafter referred to as the Marks) are owned or licensed by edutora.com and are protected by copyright and intellectual property rights in accordance with international conventions and domestic law.
5.2. If you use partial or complete citations of site information, as well as promotional materials, a link to the site is required.
5.3. The site contains services owned by edutora.com.
5.4. The Site Materials are provided for the personal use of the visitor only and may not be used, copied, reproduced, distributed, transmitted, broadcast, displayed, licensed or otherwise exploited for any other purpose without the prior written consent of the owners of those materials.
5.5. EDUTORA is a registered trademark. The Visitor and / or Users are not entitled to use, copy, translate and / or distribute the EDUTORA trademark without permission. If the visitor is interested in the information contained on the Website, he may contact us according to the email address provided in the Contact section of the Website.
6. Dispute Resolution Procedure and Responsibility
6.1. Disputes arising from these conditions shall be settled through negotiations. In case of failure to reach an agreement, disputes shall be resolved in accordance with the procedure established by the RA legislation.
6.2. If you have any complaints, you can contact us according to the email address on the “Contact Us” section of the Website.
6.3. The Representative or any other legal or natural person involved in the creation of the Content of the Site, including software and hardware, technical malfunctions, shall not be liable for any damages, including direct, indirect, accidental or willful, and other damages resulting from the use of the Site or not knowing how to use it.
7.Responsibility of the parties
7.1. The parties are responsible for non-fulfillment or improper fulfillment of obligations under the State Contract in the order established by the RA legislation.
8.Force majeure
8.1. The parties shall be exempt from liability for failure to comply fully or partially with the Public Contract, if it was the result of the force majeure arising after the Public Contract was concluded and which the parties could not anticipate or prevent. Such situations are: earthquake, flood, war, declaration of martial law and state of emergency, political disturbances, strikes, cessation of communications, acts adopted by state bodies, including the Central Bank of the Republic of Armenia, etc., which render the obligations under the Public Contract impossible. If the impact of the emergency force lasts more than 3 / three / months, then each of the parties to the Public Contract has the right to terminate the Public Contract by notifying the other party in advance.
9.Other provisions
9.1. Issues not regulated by a public contract shall be regulated by the provisions of the EDUTORA official website, and in the absence of such provisions, in accordance with the procedure established by the RA legislation.
9.2. Signing a public contract electronically with its legal consequences is equivalent to the legal consequences of concluding a written document signed by EDUTORA and the User.
9.3. The order and terms of all services in the system are posted on the Website.
9.4. The Public Contract enters into force upon the User’s registration, testing and payment of the Website.
9.5. Either party has the right to terminate the Public Contract by sending an electronic notice to the other Party 15 / fifteen days in advance.
10. Notifications
10.1. Unless otherwise provided for in the Public Contract, all notices within the Public Contract may be made electronically, by e-mail, through the Website, which is deemed appropriate.
10.2. Due to the technical specifications, EDUTORA cannot guarantee the receipt of messages sent via the User by e-mail or mobile phone number.
